FlexCare Questions, Answered

What is FlexCare?

FlexCare is Stellantis' brand for vehicle service contracts and related vehicle protection products for Chrysler, Dodge, Jeep, Ram, FIAT and Alfa Romeo vehicles. It took the place of Mopar Vehicle Protection in January 2025. Gupton Motors sells FlexCare as an authorized dealer.

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I have a Mopar Vehicle Protection plan. Does it still work?

Yes. FlexCare says customers who bought Mopar Vehicle Protection continue to receive the same coverage and customer service. Your original plan provision still applies.

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Is FlexCare an extended warranty or a vehicle service contract?

People use "extended warranty," "protection plan," and "vehicle service contract" to mean the same kind of coverage: repair coverage that goes beyond the factory warranty. FlexCare mechanical plans are vehicle service contracts. They are separate from, and in addition to, your factory limited warranty.

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Which vehicles are eligible?

All Chrysler, Dodge, Jeep, Ram, FIAT and Alfa Romeo vehicles are eligible, along with most, but not all, other makes. Age and mileage limits apply. Send us your VIN and we'll check.

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When can I buy a plan for a new vehicle?

Any time within 3 years/36,000 miles from the date the vehicle's factory warranty began (the day it was first delivered to its original owner). A surcharge may apply after 1 year or 12,000 miles, so buying earlier may cost less.

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Can I get coverage for a used vehicle?

Often, yes. Certified Pre-Owned plans are for CDJR, FIAT and Alfa Romeo vehicles with an active CPO Limited Warranty and under 75,000 miles. Pre-owned plans cover vehicles up to 10 model years old with under 150,000 miles (under 125,000 miles if the vehicle came with a 5-year/60,000-mile powertrain warranty). An inspection is required.

 

How long can coverage last?

FlexCare offers many term lengths and mileage limits, with the longest reaching 8 years / 125,000 miles. For vehicles whose current plan is ending, FlexCare Advantage can continue coverage up to 15 years or 160,000 miles for eligible vehicles.

 

When does my coverage start?

New-vehicle and Certified Pre-Owned plans are measured from the vehicle's original warranty start date at zero miles, not from when the factory warranty ends. Pre-owned plans, and most maintenance and convenience plans, start on the date and mileage you buy the plan.

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Where can I get covered repairs done?

Start with the dealer where you bought the plan. You can also use any authorized Chrysler, Dodge, Jeep, Ram, FIAT or Alfa Romeo dealer across the U.S. (Guam and Puerto Rico included), Canada and Mexico. Other repair shops can be used if FlexCare authorizes the repair before work begins.

 

What's the difference between Extended Care Premium, Plus and Extended Care?

Extended Care Premium covers more than 5,000 components and is the broadest tier. Extended Care Plus covers more than 800 major components. Extended Care focuses on the engine, transmission, driveline, steering and air conditioning. All three include towing and roadside help, rental allowances and trip interruption benefits.

 

Can I pay monthly or add it to my loan?

If you buy a plan when you purchase or lease your vehicle, it can be included in your financing with lender approval. If you buy later, most mechanical plans can be paid through FlexCare's interest-free monthly payment plan, which requires a down payment.

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Can I transfer or cancel my plan?

In most cases, remaining coverage can be transferred to the next owner when you sell the vehicle. A transfer fee applies ($50 in most states), and a financed plan must be paid off first. The original purchaser may also cancel through a dealer, and any refund is calculated as of the date written notice is received. Your contract has the details.

Can I buy FlexCare if I live outside Tennessee?

Yes. Gupton Motors offers FlexCare vehicle service contracts to customers in every state except California and Oregon.

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How fast will you reply to my quote request?

We reply within 2 business days, Monday–Friday 8am–7pm CT. If you need help sooner, call (615) 384-2886 ext 1033.

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